WisePay - Partial Outage: Automatic Payment – Incident details

All systems operational

Partial Outage: Automatic Payment

Resolved
Operational
Started over 1 year agoLasted about 4 hours

Affected

Payment Scheduling

Operational from 9:01 PM to 1:24 AM

Updates
  • Resolved
    Resolved

    We've been monitoring the scheduled and automatic payment processing queues and confirm payments are now being processed successfully. Partners impacted by the failed automatic payments can contact support@wise-sync.com for steps on how to resolve the failed payments. We appreciate your continued patience while we worked to resolve this as quickly as possible.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    Our engineering team have identified the issue and are working on testing a fix as a priority. We are currently verifying the changes are effective and address the underlying problem . We continue to focus on this issue as a high priority.

  • Investigating
    Investigating

    We are currently working to address issue processing automatic payments; which has been observed following an earlier release. We are working to identify the root cause and have paused processing automatic payments while we continue to investigate. We are working to address this issue as our highest priority.