WisePay Status - Incident history https://wise-sync.instatus.com WisePay Tue, 30 Dec 2025 19:11:16 +0000 WisePay Payment Page Not Loading Type: Incident Duration: 1 hour and 58 minutes Affected Components: Payments, Wise-Sync / WisePay Application Dec 30, 19:11:16 GMT+0 - Investigating - We are currently experiencing an issue where payers are unable to make payments via WisePay. This occurs when accessing through a Pay Now link or directly via WisePay. The page fails to load and displays a blank screen. Our team is actively investigating and working to resolve this as soon as possible. Dec 30, 20:45:40 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 30, 20:46:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 30, 21:09:37 GMT+0 - Resolved - The incident has been resolved. If some users continue to experience issues, we recommend clearing their browser cache. Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>19:11:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue where payers are unable to make payments via WisePay. This occurs when accessing through a Pay Now link or directly via WisePay. The page fails to load and displays a blank screen. Our team is actively investigating and working to resolve this as soon as possible..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>20:45:40</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>20:46:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>21:09:37</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved. If some users continue to experience issues, we recommend clearing their browser cache..</p> ]]> Tue, 30 Dec 2025 19:11:16 +0000 https://wise-sync.instatus.com/incident/cmjsyqn4h002cqj8tc1aut2yz https://wise-sync.instatus.com/incident/cmjsyqn4h002cqj8tc1aut2yz Planned Outage: Wednesday 24th September 2025, 5:00pm - 6:00pm AEST Type: Maintenance Duration: 1 hour and 24 minutes Affected Components: Sync Services, Payment Scheduling, Wise-Sync API, Payments, Real Time Sync, Wise-Sync / WisePay Application, Accounting Integrations Sep 24, 07:00:00 GMT+0 - Identified - Planned Outage: Wednesday 24th September 2025, 5:00pm - 6:00pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact [help@connectwise.com](mailto:help@connectwise.com). Sep 24, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 08:24:12 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 24 minutes

Affected Components: , , , , , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Wednesday 24th September 2025, 5:00pm - 6:00pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact [help@connectwise.com](mailto:help@connectwise.com)..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>08:24:12</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 24 Sep 2025 07:00:00 +0000 https://wise-sync.instatus.com/maintenance/cmfvvhyjg00drjf7953ibbsoz https://wise-sync.instatus.com/maintenance/cmfvvhyjg00drjf7953ibbsoz WisePay for PSA with CPQ Connection Issues Type: Incident Duration: 8 hours and 21 minutes Affected Components: Wise-Sync / WisePay Application May 27, 21:30:00 GMT+0 - Investigating - We are currently investigating an issue affecting WisePay for PSA partners with CPQ integration. Users may encounter 400 or 500 error codes when attempting to pay and approve quotes via WisePay. **Important:** Please do **not** regenerate new API keys at this time. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. May 27, 23:53:15 GMT+0 - Monitoring - We have identified and resolved the root cause however, there is still an outstanding issue where company names containing brackets '()' are being truncated in CPQ, which we are currently working on fixing. May 28, 05:50:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting WisePay for PSA partners with CPQ integration. Users may encounter 400 or 500 error codes when attempting to pay and approve quotes via WisePay. **Important:** Please do **not** regenerate new API keys at this time. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>23:53:15</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified and resolved the root cause however, there is still an outstanding issue where company names containing brackets '()' are being truncated in CPQ, which we are currently working on fixing..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>05:50:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 May 2025 21:30:00 +0000 https://wise-sync.instatus.com/incident/cmb7329yw000frrgdd813nfav https://wise-sync.instatus.com/incident/cmb7329yw000frrgdd813nfav Planned Outage: Monday 7th October 2024, 6:30am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Oct 6, 19:30:00 GMT+0 - Identified - Planned Outage: Monday 7th October 2024, 6:30am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Oct 6, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Oct 6, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , ,

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 7th October 2024, 6:30am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 6 Oct 2024 19:30:00 +0000 https://wise-sync.instatus.com/maintenance/cm1vrh2u7000zqreiu0ghonym https://wise-sync.instatus.com/maintenance/cm1vrh2u7000zqreiu0ghonym Planned Outage: Monday 16th September 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Sep 15, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 16th September 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Sep 15, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 15, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 16th September 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 15 Sep 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/cm10azjf80039sxbfl4y1zy9m https://wise-sync.instatus.com/maintenance/cm10azjf80039sxbfl4y1zy9m Planned Outage: Monday 9th September 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Sep 8, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 9th September 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Sep 8, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 8, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 9th September 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 8 Sep 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/cm0q3ry38001e102exddesw7x https://wise-sync.instatus.com/maintenance/cm0q3ry38001e102exddesw7x Planned Outage: Wednesday 28th August 2024, 6:00pm - 7:00pm AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Aug 28, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 28, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 08:00:00 GMT+0 - Identified - Planned Outage: Wednesday 28th August 2024, 6:00pm - 7:00pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Wednesday 28th August 2024, 6:00pm - 7:00pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Wed, 28 Aug 2024 08:00:00 +0000 https://wise-sync.instatus.com/maintenance/cm0dhwnhq0001g2prj1xlcm83 https://wise-sync.instatus.com/maintenance/cm0dhwnhq0001g2prj1xlcm83 Planned Outage: Monday 26th August 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Aug 25, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 25, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 26th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 26th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 25 Aug 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/cm0654dvd002y37xwulbbhvdh https://wise-sync.instatus.com/maintenance/cm0654dvd002y37xwulbbhvdh Planned Outage: Monday 19th August 2024, 5:30am - 7:00am AEST Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Aug 18, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 18, 19:30:00 GMT+0 - Identified - Planned Outage: Monday 19th August 2024, 5:30am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Aug 18, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 19th August 2024, 5:30am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 18 Aug 2024 19:30:00 +0000 https://wise-sync.instatus.com/maintenance/clzw4v8nz000hrdc67pt821oo https://wise-sync.instatus.com/maintenance/clzw4v8nz000hrdc67pt821oo Planned Outage: Monday 12th August 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Aug 11, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 11, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 12th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Aug 11, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 12th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 11 Aug 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clzm9il8h624153gzofd9xwoj2x https://wise-sync.instatus.com/maintenance/clzm9il8h624153gzofd9xwoj2x Planned Outage: Monday 5th August 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Aug 4, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 4, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 4, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 5th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 5th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 4 Aug 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clzc4qsle1414hpojt2dtdp86 https://wise-sync.instatus.com/maintenance/clzc4qsle1414hpojt2dtdp86 Planned Outage: Monday 29th July 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Jul 28, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 28, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 29th July 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Jul 28, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 29th July 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 28 Jul 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clz24ys2y108942hqoe12kv4p68 https://wise-sync.instatus.com/maintenance/clz24ys2y108942hqoe12kv4p68 Planned Outage: Monday 22nd July 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Jul 21, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 22nd July 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Jul 21, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 21, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 22nd July 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 21 Jul 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clys3daff172522hjofjfat5vpi https://wise-sync.instatus.com/maintenance/clys3daff172522hjofjfat5vpi Planned Outage: Friday 28th June 2024, 4:30pm - 5:30pm AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Jun 28, 06:30:00 GMT+0 - Identified - **Planned Outage: Friday 28th June 2024, 4:30pm - 5:30pm AEST** Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Jun 28, 07:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 28, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - **Planned Outage: Friday 28th June 2024, 4:30pm - 5:30pm AEST** Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 28 Jun 2024 06:30:00 +0000 https://wise-sync.instatus.com/maintenance/clxy889ov29354bmojkkignnev https://wise-sync.instatus.com/maintenance/clxy889ov29354bmojkkignnev Planned Outage: Monday 24th June 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Jun 23, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 23, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 24th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 24th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 23 Jun 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clxo4spni21752bdodt363yjhm https://wise-sync.instatus.com/maintenance/clxo4spni21752bdodt363yjhm Planned Outage: Monday 17th June 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Jun 16, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 16, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 16, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 17th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 17th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 16 Jun 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clxeaysjm17216bcn148bkvl6v https://wise-sync.instatus.com/maintenance/clxeaysjm17216bcn148bkvl6v Planned Outage: Monday 10th June 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Jun 9, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 9, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 9, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 10th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 10th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 9 Jun 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clx49lxst15632bco4upyixqbn https://wise-sync.instatus.com/maintenance/clx49lxst15632bco4upyixqbn Planned Outage: Monday 27th May 2024, 6:00am - 7:00am AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations May 26, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully May 26, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 27th May 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. May 26, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 27th May 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 26 May 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clwk5ufew300710baobc8qehe84 https://wise-sync.instatus.com/maintenance/clwk5ufew300710baobc8qehe84 Planned Outage: Monday 20th May 2024, 6:00AM - 7:00AM AEST Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations May 19, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully May 19, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 20th May 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 20th May 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 19 May 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clwab5fum339476aoop8ed5p9i5 https://wise-sync.instatus.com/maintenance/clwab5fum339476aoop8ed5p9i5 Planned Outage: Monday 13th May 2024, 6:00AM - 7:30AM AEST Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations May 12, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully May 12, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 20:00:00 GMT+0 - Identified - Planned Outage: Monday 13th May 2024, 6:00am - 7:30am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 13th May 2024, 6:00am - 7:30am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 12 May 2024 20:00:00 +0000 https://wise-sync.instatus.com/maintenance/clw099ioh54284bon1txntgg31 https://wise-sync.instatus.com/maintenance/clw099ioh54284bon1txntgg31 Planned Outage: Monday 6th May 2024, 6:00PM - 7:30PM AEST Type: Maintenance Duration: 42 minutes Affected Components: Wise-Sync / WisePay Application May 6, 08:42:28 GMT+0 - Completed - Maintenance has completed successfully. May 6, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 42 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:42:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 6 May 2024 08:00:00 +0000 https://wise-sync.instatus.com/maintenance/clvupblr36987374doj4yxzg9l6 https://wise-sync.instatus.com/maintenance/clvupblr36987374doj4yxzg9l6 Planned Outage: Monday 6th May 2024, 6:00AM - 7:30AM AEST Type: Maintenance Duration: 3 days and 18 hours Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations May 6, 08:00:00 GMT+0 - Identified - Maintenance is now in progress May 5, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully May 6, 08:00:00 GMT+0 - Identified - Planned Outage: Monday 6th May 2024, 6:00AM - 7:30AM AEST. Updates will be applied to Wise-Sync and WisePay during this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 3 days and 18 hours

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 6th May 2024, 6:00AM - 7:30AM AEST. Updates will be applied to Wise-Sync and WisePay during this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 5 May 2024 21:30:00 +0000 https://wise-sync.instatus.com/maintenance/clvq84dpy209666b2oowfgoe21e https://wise-sync.instatus.com/maintenance/clvq84dpy209666b2oowfgoe21e Planned Outage: Monday 8th April 2024, 6:00am - 8:30am AEST Type: Maintenance Duration: 33 minutes Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Apr 7, 21:57:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 21:57:00 GMT+0 - Identified - Planned Outage: Monday 8th April 2024, 6:00am - 8:30am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Apr 7, 22:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 33 minutes

Affected Components: , , , , , , ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>21:57:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>21:57:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 8th April 2024, 6:00am - 8:30am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 7 Apr 2024 21:57:00 +0000 https://wise-sync.instatus.com/maintenance/cluq2cin857597bfn8x73g9cx1 https://wise-sync.instatus.com/maintenance/cluq2cin857597bfn8x73g9cx1 Planned Outage: Monday 25th March 2024, 6:00am - 7:00am AEDT Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Mar 24, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 24, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time..</p> ]]> Sun, 24 Mar 2024 19:00:00 +0000 https://wise-sync.instatus.com/maintenance/clu28j0qa107683bfn4ee8ovspc https://wise-sync.instatus.com/maintenance/clu28j0qa107683bfn4ee8ovspc Planned Outage: Monday 18th March 2024, 5:45am - 7:00am AEDT Type: Maintenance Duration: 1 hour and 15 minutes Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Mar 17, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 17, 18:45:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 18:45:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Updates will be applied to Wise-Sync and WisePay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>18:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>18:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Updates will be applied to Wise-Sync and WisePay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 17 Mar 2024 18:45:00 +0000 https://wise-sync.instatus.com/maintenance/clts5liqe242355bon4vrv53hmr https://wise-sync.instatus.com/maintenance/clts5liqe242355bon4vrv53hmr Planned Outage: Monday 4th March 2024, 6:00am - 7:00am AEDT Type: Maintenance Duration: 1 hour Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Mar 3, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 3, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 3, 19:00:00 GMT+0 - Identified - Planned Outage: Monday 4th March 2024, 6:00am - 7:00am AEDT Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Monday 4th March 2024, 6:00am - 7:00am AEDT Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Sun, 3 Mar 2024 19:00:00 +0000 https://wise-sync.instatus.com/maintenance/clt84qhyc404938p9oa0zx6bmtc https://wise-sync.instatus.com/maintenance/clt84qhyc404938p9oa0zx6bmtc Planned Outage: Wednesday 28th Feb 2024, 7:30pm - 8:30pm AEST Type: Maintenance Duration: 45 minutes Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations Feb 28, 09:15:00 GMT+0 - Completed - Maintenance complete. Feb 28, 08:30:00 GMT+0 - Identified - Planned Outage: Wednesday 28th Feb 2024, 7:30pm - 8:30pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com. Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance complete..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Outage: Wednesday 28th Feb 2024, 7:30pm - 8:30pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..</p> ]]> Wed, 28 Feb 2024 08:30:00 +0000 https://wise-sync.instatus.com/maintenance/clt5fk8y3195143c3olh8hentmm https://wise-sync.instatus.com/maintenance/clt5fk8y3195143c3olh8hentmm Partial Outage: Automatic Payment Type: Incident Duration: 10 days, 23 hours and 40 minutes Affected Components: Payment Scheduling Nov 20, 21:01:04 GMT+0 - Investigating - We are currently working to address issue processing automatic payments; which has been observed following an earlier release. We are working to identify the root cause and have paused processing automatic payments while we continue to investigate. We are working to address this issue as our highest priority. Nov 20, 23:15:58 GMT+0 - Identified - Our engineering team have identified the issue and are working on testing a fix as a priority. We are currently verifying the changes are effective and address the underlying problem . We continue to focus on this issue as a high priority. Nov 21, 00:10:10 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 21, 01:24:43 GMT+0 - Resolved - We've been monitoring the scheduled and automatic payment processing queues and confirm payments are now being processed successfully. Partners impacted by the failed automatic payments can contact support@wise-sync.com for steps on how to resolve the failed payments. We appreciate your continued patience while we worked to resolve this as quickly as possible. Type: Incident

Duration: 10 days, 23 hours and 40 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>21:01:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently working to address issue processing automatic payments; which has been observed following an earlier release. We are working to identify the root cause and have paused processing automatic payments while we continue to investigate. We are working to address this issue as our highest priority..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>23:15:58</var> GMT+0</small><br><strong>Identified</strong> - Our engineering team have identified the issue and are working on testing a fix as a priority. We are currently verifying the changes are effective and address the underlying problem . We continue to focus on this issue as a high priority..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>00:10:10</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>01:24:43</var> GMT+0</small><br><strong>Resolved</strong> - We've been monitoring the scheduled and automatic payment processing queues and confirm payments are now being processed successfully. Partners impacted by the failed automatic payments can contact support@wise-sync.com for steps on how to resolve the failed payments. We appreciate your continued patience while we worked to resolve this as quickly as possible..</p> ]]> Mon, 20 Nov 2023 21:01:04 +0000 https://wise-sync.instatus.com/incident/clp7e61t55019b9o8tnpm8kxq https://wise-sync.instatus.com/incident/clp7e61t55019b9o8tnpm8kxq We are currently experiencing degraded performance with the ConnectWise real time sync. Type: Incident Duration: 6 hours and 27 minutes Affected Components: Sync Services, Real Time Sync Jun 2, 01:42:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 2, 01:23:53 GMT+0 - Identified - We are currently experiencing degraded performance with the ConnectWise real time sync. A fix is being implemented. Wise-Sync will be offline and syncs will be will be blocked, while the fix is implemented. All services will be resumed as per normal. If you have any questions or concerns, please contact support@wise-sync.com. Jun 2, 07:50:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 27 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:42:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:23:53</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing degraded performance with the ConnectWise real time sync. A fix is being implemented. Wise-Sync will be offline and syncs will be will be blocked, while the fix is implemented. All services will be resumed as per normal. If you have any questions or concerns, please contact support@wise-sync.com..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:50:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 2 Jun 2023 01:23:53 +0000 https://wise-sync.instatus.com/incident/clidvtkak382062broiq4xtiza8 https://wise-sync.instatus.com/incident/clidvtkak382062broiq4xtiza8 Wise-Sync and Wise-Pay website outage Type: Incident Duration: 7 hours and 30 minutes Affected Components: Sync Services, Wise-Sync / WisePay Application, Real Time Sync, Payments, Payment Scheduling, Wise-Sync API, Accounting Integrations Mar 14, 06:51:25 GMT+0 - Resolved - This incident has been resolved. Mar 13, 23:21:34 GMT+0 - Investigating - We're currently investigating an outage in Wise-Sync and Wise-Pay. We will provide more information as we work to identify the root cause. Mar 14, 00:24:17 GMT+0 - Investigating - We're currently investigating an outage in Wise-Sync and Wise-Pay. We will provide more information as we work to identify the root cause. Mar 14, 00:56:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 7 hours and 30 minutes

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>06:51:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>23:21:34</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an outage in Wise-Sync and Wise-Pay. We will provide more information as we work to identify the root cause..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>00:24:17</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an outage in Wise-Sync and Wise-Pay. We will provide more information as we work to identify the root cause..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>00:56:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 13 Mar 2023 23:21:34 +0000 https://wise-sync.instatus.com/incident/clf7g82ul152603d7obgyd1dvdi https://wise-sync.instatus.com/incident/clf7g82ul152603d7obgyd1dvdi Credit Card Payments Unavailable - Global Payments API Error Type: Incident Duration: 2 hours and 14 minutes Affected Components: Payments, Payment Scheduling Jul 25, 16:55:35 GMT+0 - Investigating - We are currently investigating this incident where credit card payments are failing due to API authentication issues. Authentication Failed - Retry with Valid Credentials We are working with our upstream provider (Global Payments) who is currently investigating the outage. Jul 25, 18:36:00 GMT+0 - Identified - GPI have identified the issue and have applied an update to correct the user authentication issues experienced. We are seeing payments authentication processes now succeeding. Jul 25, 18:43:31 GMT+0 - Monitoring - We're monitoring the fix applied by GPI and are starting to see credit card payments being processed Jul 25, 19:09:59 GMT+0 - Resolved - Authentication issues have been resolved. All services are operational. Type: Incident

Duration: 2 hours and 14 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>16:55:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident where credit card payments are failing due to API authentication issues. Authentication Failed - Retry with Valid Credentials We are working with our upstream provider (Global Payments) who is currently investigating the outage. .</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>18:36:00</var> GMT+0</small><br><strong>Identified</strong> - GPI have identified the issue and have applied an update to correct the user authentication issues experienced. We are seeing payments authentication processes now succeeding..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>18:43:31</var> GMT+0</small><br><strong>Monitoring</strong> - We're monitoring the fix applied by GPI and are starting to see credit card payments being processed .</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>19:09:59</var> GMT+0</small><br><strong>Resolved</strong> - Authentication issues have been resolved. All services are operational..</p> ]]> Mon, 25 Jul 2022 16:55:35 +0000 https://wise-sync.instatus.com/incident/cl60zpro46621wcn6hhn23q9o https://wise-sync.instatus.com/incident/cl60zpro46621wcn6hhn23q9o Payers unable to make payment via NPE Type: Incident Duration: 1 hour and 37 minutes Affected Components: Payments May 9, 00:07:23 GMT+0 - Identified - We are continuing to investigate issues with some payers unable to proceed to payment. We've found that CTRL + R (refresh) is forcing local cache reload and the components to load. We're continuing to look at the root cause. May 9, 00:11:22 GMT+0 - Identified - We've identified the issue are currently removing the problematic server from our load-balancing cluster while we investigate. May 9, 00:41:27 GMT+0 - Monitoring - We implemented a fix and currently monitoring the system. Payment components are now functioning as expected. If users continue to experience issues with the Payment Functions not appearing, pressing CTRL + SHIFT + R (force hard page reload). May 9, 01:13:07 GMT+0 - Resolved - We've resolved the issue and payment pages are now loading as expected. If users continue to experience issues, pressing CTRL + SHIFT + R will force a page reload and ensure the local cache is cleared. May 8, 23:36:03 GMT+0 - Investigating - Payers are seeing the spinning wheel for payments via NPE Type: Incident

Duration: 1 hour and 37 minutes

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>00:07:23</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to investigate issues with some payers unable to proceed to payment. We've found that CTRL + R (refresh) is forcing local cache reload and the components to load. We're continuing to look at the root cause..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>00:11:22</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue are currently removing the problematic server from our load-balancing cluster while we investigate. .</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>00:41:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the system. Payment components are now functioning as expected. If users continue to experience issues with the Payment Functions not appearing, pressing CTRL + SHIFT + R (force hard page reload). .</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>01:13:07</var> GMT+0</small><br><strong>Resolved</strong> - We've resolved the issue and payment pages are now loading as expected. If users continue to experience issues, pressing CTRL + SHIFT + R will force a page reload and ensure the local cache is cleared..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>23:36:03</var> GMT+0</small><br><strong>Investigating</strong> - Payers are seeing the spinning wheel for payments via NPE.</p> ]]> Sun, 8 May 2022 23:36:03 +0000 https://wise-sync.instatus.com/incident/cl2xxogyp18087c9lliolkxjk3 https://wise-sync.instatus.com/incident/cl2xxogyp18087c9lliolkxjk3 PRODUCTION INCIDENT for Payment Scheduling not functioning triggered by <@U0CUSH0FR> Type: Incident Duration: 1 day, 10 hours and 56 minutes Apr 2, 02:08:14 GMT+0 - Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR> Apr 2, 02:43:10 GMT+0 - Resolved - Real-Time Sync is now operational! Type: Incident

Duration: 1 day, 10 hours and 56 minutes

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:08:14</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:43:10</var> GMT+0</small><br><strong>Resolved</strong> - Real-Time Sync is now operational!.</p> ]]> Sat, 2 Apr 2022 02:08:14 +0000 https://wise-sync.instatus.com/incident/cl1h7to3z4700228woo2xlcwk2d https://wise-sync.instatus.com/incident/cl1h7to3z4700228woo2xlcwk2d PRODUCTION INCIDENT for Payment Scheduling not functioning triggered by <@U0CUSH0FR> Type: Incident Duration: 1 day, 10 hours and 56 minutes Apr 2, 02:08:14 GMT+0 - Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR> Apr 2, 02:43:10 GMT+0 - Resolved - Website is now operational! Type: Incident

Duration: 1 day, 10 hours and 56 minutes

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:08:14</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:43:10</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational!.</p> ]]> Sat, 2 Apr 2022 02:08:14 +0000 https://wise-sync.instatus.com/incident/cl1h7to2r5145928koa29dtmpsd https://wise-sync.instatus.com/incident/cl1h7to2r5145928koa29dtmpsd PRODUCTION INCIDENT for Payment Scheduling not functioning triggered by <@U0CUSH0FR> Type: Incident Duration: 1 day, 10 hours and 56 minutes Apr 2, 02:43:10 GMT+0 - Resolved - Api is now operational! Apr 2, 02:08:14 GMT+0 - Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR> Type: Incident

Duration: 1 day, 10 hours and 56 minutes

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:43:10</var> GMT+0</small><br><strong>Resolved</strong> - Api is now operational!.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:08:14</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.</p> ]]> Sat, 2 Apr 2022 02:08:14 +0000 https://wise-sync.instatus.com/incident/cl1h7to2b4699598wooqof2zrpe https://wise-sync.instatus.com/incident/cl1h7to2b4699598wooqof2zrpe PRODUCTION INCIDENT for Payment Scheduling not functioning triggered by <@U0CUSH0FR> Type: Incident Duration: 1 day, 10 hours and 56 minutes Apr 2, 02:08:14 GMT+0 - Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR> Apr 2, 02:43:10 GMT+0 - Resolved - Sync Service is now operational! Type: Incident

Duration: 1 day, 10 hours and 56 minutes

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:08:14</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>02:43:10</var> GMT+0</small><br><strong>Resolved</strong> - Sync Service is now operational!.</p> ]]> Sat, 2 Apr 2022 02:08:14 +0000 https://wise-sync.instatus.com/incident/cl1h7to1v4217788ln4moa62f6l https://wise-sync.instatus.com/incident/cl1h7to1v4217788ln4moa62f6l Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 13 hours and 55 minutes Apr 1, 00:53:46 GMT+0 - Resolved - Real-Time Sync is now operational! Type: Incident

Duration: 13 hours and 55 minutes

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:53:46</var> GMT+0</small><br><strong>Resolved</strong> - Real-Time Sync is now operational!.</p> ]]> Fri, 1 Apr 2022 00:39:52 +0000 https://wise-sync.instatus.com/incident/cl1fp85r12046468zn0xqg79chg https://wise-sync.instatus.com/incident/cl1fp85r12046468zn0xqg79chg Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 13 hours and 55 minutes Apr 1, 00:53:46 GMT+0 - Resolved - Sync Service is now operational! Type: Incident

Duration: 13 hours and 55 minutes

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:53:46</var> GMT+0</small><br><strong>Resolved</strong> - Sync Service is now operational!.</p> ]]> Fri, 1 Apr 2022 00:39:52 +0000 https://wise-sync.instatus.com/incident/cl1fp85qs2046318zn0k43rnu34 https://wise-sync.instatus.com/incident/cl1fp85qs2046318zn0k43rnu34 Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 13 hours and 55 minutes Apr 1, 00:53:46 GMT+0 - Resolved - Api is now operational! Type: Incident

Duration: 13 hours and 55 minutes

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:53:46</var> GMT+0</small><br><strong>Resolved</strong> - Api is now operational!.</p> ]]> Fri, 1 Apr 2022 00:39:52 +0000 https://wise-sync.instatus.com/incident/cl1fp85qk41459791ofm5vwxiuc https://wise-sync.instatus.com/incident/cl1fp85qk41459791ofm5vwxiuc Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 13 hours and 55 minutes Apr 1, 00:53:46 GMT+0 - Resolved - Website is now operational! Type: Incident

Duration: 13 hours and 55 minutes

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:53:46</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational!.</p> ]]> Fri, 1 Apr 2022 00:39:52 +0000 https://wise-sync.instatus.com/incident/cl1fp85pk25794784oowfu4zgyh https://wise-sync.instatus.com/incident/cl1fp85pk25794784oowfu4zgyh Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 18 hours and 22 minutes Mar 22, 12:28:48 GMT+0 - Resolved - Sync Service is now operational! Mar 22, 12:28:48 GMT+0 - Resolved - Sync Service is now operational! Type: Incident

Duration: 18 hours and 22 minutes

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Sync Service is now operational!.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Sync Service is now operational!.</p> ]]> Tue, 22 Mar 2022 12:10:27 +0000 https://wise-sync.instatus.com/incident/cl123hqzq3674598zms0hg8xjmd https://wise-sync.instatus.com/incident/cl123hqzq3674598zms0hg8xjmd Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 18 hours and 22 minutes Mar 22, 12:28:48 GMT+0 - Resolved - Website is now operational! Mar 22, 12:28:48 GMT+0 - Resolved - Website is now operational! Type: Incident

Duration: 18 hours and 22 minutes

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational!.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational!.</p> ]]> Tue, 22 Mar 2022 12:10:27 +0000 https://wise-sync.instatus.com/incident/cl123hqzn3674428zmsjue75nwx https://wise-sync.instatus.com/incident/cl123hqzn3674428zmsjue75nwx Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 18 hours and 22 minutes Mar 22, 12:28:48 GMT+0 - Resolved - Real-Time Sync is now operational! Mar 22, 12:28:48 GMT+0 - Resolved - Real-Time Sync is now operational! Type: Incident

Duration: 18 hours and 22 minutes

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Real-Time Sync is now operational!.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Real-Time Sync is now operational!.</p> ]]> Tue, 22 Mar 2022 12:10:27 +0000 https://wise-sync.instatus.com/incident/cl123hqwx3673048zmskxowue7j https://wise-sync.instatus.com/incident/cl123hqwx3673048zmskxowue7j Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 18 hours and 22 minutes Mar 22, 12:28:48 GMT+0 - Resolved - Api is now operational! Mar 22, 12:28:48 GMT+0 - Resolved - Api is now operational! Type: Incident

Duration: 18 hours and 22 minutes

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Api is now operational!.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:28:48</var> GMT+0</small><br><strong>Resolved</strong> - Api is now operational!.</p> ]]> Tue, 22 Mar 2022 12:10:27 +0000 https://wise-sync.instatus.com/incident/cl123hqws3672928zms5s6knve6 https://wise-sync.instatus.com/incident/cl123hqws3672928zms5s6knve6 PRODUCTION INCIDENT for NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) triggered by <@UBS7Y5GDU> Type: Incident Duration: 3 days, 13 hours and 17 minutes Jan 21, 19:47:10 GMT+0 - Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU> Jan 21, 21:12:26 GMT+0 - Resolved - Website is now operational! Type: Incident

Duration: 3 days, 13 hours and 17 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:47:10</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:12:26</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational!.</p> ]]> Fri, 21 Jan 2022 19:47:10 +0000 https://wise-sync.instatus.com/incident/ckyotdyu0856265ckn4oc3p39id https://wise-sync.instatus.com/incident/ckyotdyu0856265ckn4oc3p39id PRODUCTION INCIDENT for NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) triggered by <@UBS7Y5GDU> Type: Incident Duration: 3 days, 13 hours and 23 minutes Jan 21, 21:12:28 GMT+0 - Resolved - Sync Service is now operational! Jan 21, 19:47:05 GMT+0 - Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU> Type: Incident

Duration: 3 days, 13 hours and 23 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:12:28</var> GMT+0</small><br><strong>Resolved</strong> - Sync Service is now operational!.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:47:05</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.</p> ]]> Fri, 21 Jan 2022 19:47:05 +0000 https://wise-sync.instatus.com/incident/ckyotdva81437070ekmvxa6o2rui https://wise-sync.instatus.com/incident/ckyotdva81437070ekmvxa6o2rui PRODUCTION INCIDENT for NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) triggered by <@UBS7Y5GDU> Type: Incident Duration: 3 days, 13 hours and 22 minutes Jan 21, 19:47:05 GMT+0 - Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU> Jan 21, 21:12:26 GMT+0 - Resolved - Real-Time Sync is now operational! Type: Incident

Duration: 3 days, 13 hours and 22 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:47:05</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:12:26</var> GMT+0</small><br><strong>Resolved</strong> - Real-Time Sync is now operational!.</p> ]]> Fri, 21 Jan 2022 19:47:05 +0000 https://wise-sync.instatus.com/incident/ckyotdv9v1430984r0n0qu3ia5s9 https://wise-sync.instatus.com/incident/ckyotdv9v1430984r0n0qu3ia5s9 PRODUCTION INCIDENT for NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) triggered by <@UBS7Y5GDU> Type: Incident Duration: 3 days, 13 hours and 22 minutes Jan 21, 19:47:05 GMT+0 - Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU> Jan 21, 21:12:26 GMT+0 - Resolved - Api is now operational! Type: Incident

Duration: 3 days, 13 hours and 22 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:47:05</var> GMT+0</small><br><strong>Investigating</strong> - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:12:26</var> GMT+0</small><br><strong>Resolved</strong> - Api is now operational!.</p> ]]> Fri, 21 Jan 2022 19:47:05 +0000 https://wise-sync.instatus.com/incident/ckyotdv9r1430974r0n0dwj7u4q6 https://wise-sync.instatus.com/incident/ckyotdv9r1430974r0n0dwj7u4q6 Guest Payments Type: Incident Duration: 3 hours and 12 minutes Affected Components: Payments Jan 13, 23:44:51 GMT+0 - Investigating - We are currently investigating this incident. Jan 14, 02:57:00 GMT+0 - Resolved - We just resolved the issue! Jan 14, 01:04:09 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 3 hours and 12 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>23:44:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>02:57:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>01:04:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Thu, 13 Jan 2022 23:44:51 +0000 https://wise-sync.instatus.com/incident/ckydmcuk1599919e2n41s8k7m1o https://wise-sync.instatus.com/incident/ckydmcuk1599919e2n41s8k7m1o Not Responding https://proxy.wise-pay.com None Type: Incident Duration: 14 hours and 1 minute Jan 10, 02:39:21 GMT+0 - Resolved - Sync Service is now operational! Type: Incident

Duration: 14 hours and 1 minute

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>02:39:21</var> GMT+0</small><br><strong>Resolved</strong> - Sync Service is now operational!.</p> ]]> Mon, 10 Jan 2022 02:25:20 +0000 https://wise-sync.instatus.com/incident/cky82bsqs1474198nwn2lc5dizm2 https://wise-sync.instatus.com/incident/cky82bsqs1474198nwn2lc5dizm2