Duration: 1 hour and 58 minutes

Affected Components: Payments, Wise-Sync / WisePay Application

Dec 30, 19:11:16 GMT+0
Investigating - We are currently experiencing an issue where payers are unable to make payments via WisePay. This occurs when accessing through a Pay Now link or directly via WisePay. The page fails to load and displays a blank screen. Our team is actively investigating and working to resolve this as soon as possible..

Dec 30, 20:45:40 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 30, 20:46:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 30, 21:09:37 GMT+0
Resolved - The incident has been resolved. If some users continue to experience issues, we recommend clearing their browser cache..

Duration: 1 hour and 24 minutes

Affected Components: Sync Services, Payment Scheduling, Wise-Sync API, Payments, Real Time Sync, Wise-Sync / WisePay Application, Accounting Integrations

Sep 24, 07:00:00 GMT+0
Identified - Planned Outage: Wednesday 24th September 2025, 5:00pm - 6:00pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact [help@connectwise.com](mailto:help@connectwise.com)..

Sep 24, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 24, 08:24:12 GMT+0
Completed - Maintenance has completed successfully..

Duration: 8 hours and 21 minutes

Affected Components: Wise-Sync / WisePay Application

May 27, 21:30:00 GMT+0
Investigating - We are currently investigating an issue affecting WisePay for PSA partners with CPQ integration. Users may encounter 400 or 500 error codes when attempting to pay and approve quotes via WisePay. **Important:** Please do **not** regenerate new API keys at this time. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue..

May 27, 23:53:15 GMT+0
Monitoring - We have identified and resolved the root cause however, there is still an outstanding issue where company names containing brackets '()' are being truncated in CPQ, which we are currently working on fixing..

May 28, 05:50:32 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Oct 6, 19:30:00 GMT+0
Identified - Planned Outage: Monday 7th October 2024, 6:30am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Oct 6, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Sep 15, 20:00:00 GMT+0
Identified - Planned Outage: Monday 16th September 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Sep 15, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 15, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Sep 8, 20:00:00 GMT+0
Identified - Planned Outage: Monday 9th September 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Sep 8, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Aug 28, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 28, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 08:00:00 GMT+0
Identified - Planned Outage: Wednesday 28th August 2024, 6:00pm - 7:00pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Aug 25, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 25, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 20:00:00 GMT+0
Identified - Planned Outage: Monday 26th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour and 30 minutes

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Aug 18, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 19:30:00 GMT+0
Identified - Planned Outage: Monday 19th August 2024, 5:30am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Aug 18, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Aug 11, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 11, 20:00:00 GMT+0
Identified - Planned Outage: Monday 12th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Aug 11, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Aug 4, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 20:00:00 GMT+0
Identified - Planned Outage: Monday 5th August 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Jul 28, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 28, 20:00:00 GMT+0
Identified - Planned Outage: Monday 29th July 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Jul 28, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Jul 21, 20:00:00 GMT+0
Identified - Planned Outage: Monday 22nd July 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Jul 21, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Jun 28, 06:30:00 GMT+0
Identified - **Planned Outage: Friday 28th June 2024, 4:30pm - 5:30pm AEST** Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Jun 28, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 28, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Jun 23, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 20:00:00 GMT+0
Identified - Planned Outage: Monday 24th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour

Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Jun 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 16, 20:00:00 GMT+0
Identified - Planned Outage: Monday 17th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Jun 9, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 9, 20:00:00 GMT+0
Identified - Planned Outage: Monday 10th June 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

May 26, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 26, 20:00:00 GMT+0
Identified - Planned Outage: Monday 27th May 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

May 26, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

May 19, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 19, 20:00:00 GMT+0
Identified - Planned Outage: Monday 20th May 2024, 6:00am - 7:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour and 30 minutes

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

May 12, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 12, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 20:00:00 GMT+0
Identified - Planned Outage: Monday 13th May 2024, 6:00am - 7:30am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 42 minutes

Affected Components: Wise-Sync / WisePay Application

May 6, 08:42:28 GMT+0
Completed - Maintenance has completed successfully..

May 6, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 days and 18 hours

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

May 6, 08:00:00 GMT+0
Identified - Maintenance is now in progress.

May 5, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 6, 08:00:00 GMT+0
Identified - Planned Outage: Monday 6th May 2024, 6:00AM - 7:30AM AEST. Updates will be applied to Wise-Sync and WisePay during this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 33 minutes

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Apr 7, 21:57:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 21:57:00 GMT+0
Identified - Planned Outage: Monday 8th April 2024, 6:00am - 8:30am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Apr 7, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Mar 24, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 24, 19:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time..

Duration: 1 hour and 15 minutes

Affected Components: Wise-Sync Website, Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Mar 17, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 18:45:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 18:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Updates will be applied to Wise-Sync and WisePay at this time, and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 1 hour

Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Mar 3, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 3, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 19:00:00 GMT+0
Identified - Planned Outage: Monday 4th March 2024, 6:00am - 7:00am AEDT Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 45 minutes

Affected Components: Wise-Sync API, Sync Services, Wise-Sync / WisePay Application, Payments, Real Time Sync, Payment Scheduling, Accounting Integrations

Feb 28, 09:15:00 GMT+0
Completed - Maintenance complete..

Feb 28, 08:30:00 GMT+0
Identified - Planned Outage: Wednesday 28th Feb 2024, 7:30pm - 8:30pm AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com..

Duration: 10 days, 23 hours and 40 minutes

Affected Components: Payment Scheduling

Nov 20, 21:01:04 GMT+0
Investigating - We are currently working to address issue processing automatic payments; which has been observed following an earlier release. We are working to identify the root cause and have paused processing automatic payments while we continue to investigate. We are working to address this issue as our highest priority..

Nov 20, 23:15:58 GMT+0
Identified - Our engineering team have identified the issue and are working on testing a fix as a priority. We are currently verifying the changes are effective and address the underlying problem . We continue to focus on this issue as a high priority..

Nov 21, 00:10:10 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 21, 01:24:43 GMT+0
Resolved - We've been monitoring the scheduled and automatic payment processing queues and confirm payments are now being processed successfully. Partners impacted by the failed automatic payments can contact support@wise-sync.com for steps on how to resolve the failed payments. We appreciate your continued patience while we worked to resolve this as quickly as possible..

Duration: 6 hours and 27 minutes

Affected Components: Sync Services, Real Time Sync

Jun 2, 01:42:51 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 2, 01:23:53 GMT+0
Identified - We are currently experiencing degraded performance with the ConnectWise real time sync. A fix is being implemented. Wise-Sync will be offline and syncs will be will be blocked, while the fix is implemented. All services will be resumed as per normal. If you have any questions or concerns, please contact support@wise-sync.com..

Jun 2, 07:50:50 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 30 minutes

Affected Components: Sync Services, Wise-Sync / WisePay Application, Real Time Sync, Payments, Payment Scheduling, Wise-Sync API, Accounting Integrations

Mar 14, 06:51:25 GMT+0
Resolved - This incident has been resolved..

Mar 13, 23:21:34 GMT+0
Investigating - We're currently investigating an outage in Wise-Sync and Wise-Pay. We will provide more information as we work to identify the root cause..

Mar 14, 00:24:17 GMT+0
Investigating - We're currently investigating an outage in Wise-Sync and Wise-Pay. We will provide more information as we work to identify the root cause..

Mar 14, 00:56:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 14 minutes

Affected Components: Payments, Payment Scheduling

Jul 25, 16:55:35 GMT+0
Investigating - We are currently investigating this incident where credit card payments are failing due to API authentication issues. Authentication Failed - Retry with Valid Credentials We are working with our upstream provider (Global Payments) who is currently investigating the outage. .

Jul 25, 18:36:00 GMT+0
Identified - GPI have identified the issue and have applied an update to correct the user authentication issues experienced. We are seeing payments authentication processes now succeeding..

Jul 25, 18:43:31 GMT+0
Monitoring - We're monitoring the fix applied by GPI and are starting to see credit card payments being processed .

Jul 25, 19:09:59 GMT+0
Resolved - Authentication issues have been resolved. All services are operational..

Duration: 1 hour and 37 minutes

Affected Components: Payments

May 9, 00:07:23 GMT+0
Identified - We are continuing to investigate issues with some payers unable to proceed to payment. We've found that CTRL + R (refresh) is forcing local cache reload and the components to load. We're continuing to look at the root cause..

May 9, 00:11:22 GMT+0
Identified - We've identified the issue are currently removing the problematic server from our load-balancing cluster while we investigate. .

May 9, 00:41:27 GMT+0
Monitoring - We implemented a fix and currently monitoring the system. Payment components are now functioning as expected. If users continue to experience issues with the Payment Functions not appearing, pressing CTRL + SHIFT + R (force hard page reload). .

May 9, 01:13:07 GMT+0
Resolved - We've resolved the issue and payment pages are now loading as expected. If users continue to experience issues, pressing CTRL + SHIFT + R will force a page reload and ensure the local cache is cleared..

May 8, 23:36:03 GMT+0
Investigating - Payers are seeing the spinning wheel for payments via NPE.

Duration: 1 day, 10 hours and 56 minutes

Apr 2, 02:08:14 GMT+0
Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.

Apr 2, 02:43:10 GMT+0
Resolved - Real-Time Sync is now operational!.

Duration: 1 day, 10 hours and 56 minutes

Apr 2, 02:08:14 GMT+0
Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.

Apr 2, 02:43:10 GMT+0
Resolved - Website is now operational!.

Duration: 1 day, 10 hours and 56 minutes

Apr 2, 02:43:10 GMT+0
Resolved - Api is now operational!.

Apr 2, 02:08:14 GMT+0
Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.

Duration: 1 day, 10 hours and 56 minutes

Apr 2, 02:08:14 GMT+0
Investigating - Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>.

Apr 2, 02:43:10 GMT+0
Resolved - Sync Service is now operational!.

Duration: 13 hours and 55 minutes

Apr 1, 00:53:46 GMT+0
Resolved - Real-Time Sync is now operational!.

Duration: 13 hours and 55 minutes

Apr 1, 00:53:46 GMT+0
Resolved - Sync Service is now operational!.

Duration: 13 hours and 55 minutes

Apr 1, 00:53:46 GMT+0
Resolved - Api is now operational!.

Duration: 13 hours and 55 minutes

Apr 1, 00:53:46 GMT+0
Resolved - Website is now operational!.

Duration: 18 hours and 22 minutes

Mar 22, 12:28:48 GMT+0
Resolved - Sync Service is now operational!.

Mar 22, 12:28:48 GMT+0
Resolved - Sync Service is now operational!.

Duration: 18 hours and 22 minutes

Mar 22, 12:28:48 GMT+0
Resolved - Website is now operational!.

Mar 22, 12:28:48 GMT+0
Resolved - Website is now operational!.

Duration: 18 hours and 22 minutes

Mar 22, 12:28:48 GMT+0
Resolved - Real-Time Sync is now operational!.

Mar 22, 12:28:48 GMT+0
Resolved - Real-Time Sync is now operational!.

Duration: 18 hours and 22 minutes

Mar 22, 12:28:48 GMT+0
Resolved - Api is now operational!.

Mar 22, 12:28:48 GMT+0
Resolved - Api is now operational!.

Duration: 3 days, 13 hours and 17 minutes

Jan 21, 19:47:10 GMT+0
Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.

Jan 21, 21:12:26 GMT+0
Resolved - Website is now operational!.

Duration: 3 days, 13 hours and 23 minutes

Jan 21, 21:12:28 GMT+0
Resolved - Sync Service is now operational!.

Jan 21, 19:47:05 GMT+0
Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.

Duration: 3 days, 13 hours and 22 minutes

Jan 21, 19:47:05 GMT+0
Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.

Jan 21, 21:12:26 GMT+0
Resolved - Real-Time Sync is now operational!.

Duration: 3 days, 13 hours and 22 minutes

Jan 21, 19:47:05 GMT+0
Investigating - Impacted Service: NPE flows for Guest Payments. Payer Information and Payment Details are Blank when Paying an Invoice (upon clicking Register and Continue as Guest) Incident started by: <@UBS7Y5GDU>.

Jan 21, 21:12:26 GMT+0
Resolved - Api is now operational!.

Duration: 3 hours and 12 minutes

Affected Components: Payments

Jan 13, 23:44:51 GMT+0
Investigating - We are currently investigating this incident..

Jan 14, 02:57:00 GMT+0
Resolved - We just resolved the issue!.

Jan 14, 01:04:09 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Duration: 14 hours and 1 minute

Jan 10, 02:39:21 GMT+0
Resolved - Sync Service is now operational!.