WisePay - Notice history

All systems operational

Wise-Sync Website - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
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Wise-Sync / WisePay Application - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
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Sync Services - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
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Real Time Sync - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Payments - Operational

100% - uptime
Apr 2022 · 100.0%May · 99.93%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Payment Scheduling - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Accounting Integrations - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Wise-Sync API - Operational

100% - uptime
Apr 2022 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2022
May 2022
Jun 2022

Notice history

Jun 2022

Planned Outage: Wednesday 22th June 2022, 7:30am - 8:30am AEST
  • Completed
    June 21, 2022 at 10:30 PM
    Completed
    June 21, 2022 at 10:30 PM

    Maintenance has completed successfully

  • In progress
    June 21, 2022 at 9:30 PM
    In progress
    June 21, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    June 21, 2022 at 9:30 PM
    Planned
    June 21, 2022 at 9:30 PM

    Planned Outage: Wednesday 22th June 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com

Planned Outage: Thursday 16th June 2022, 1:00pm - 2:00pm AEST
  • Completed
    June 16, 2022 at 3:55 AM
    Completed
    June 16, 2022 at 3:55 AM

    Maintenance has completed successfully.

  • In progress
    June 16, 2022 at 3:00 AM
    In progress
    June 16, 2022 at 3:00 AM

    Maintenance is now in progress

  • Planned
    June 16, 2022 at 3:00 AM
    Planned
    June 16, 2022 at 3:00 AM

    Planned Outage: Thursday 16th June 2022, 1:00pm - 2:00pm AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. For updates refer to our status page. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: Monday 13th June 2022, 7:30am - 8:30am AEST
  • Completed
    June 12, 2022 at 10:30 PM
    Completed
    June 12, 2022 at 10:30 PM

    Maintenance has completed successfully

  • In progress
    June 12, 2022 at 9:30 PM
    In progress
    June 12, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    June 12, 2022 at 9:30 PM
    Planned
    June 12, 2022 at 9:30 PM

    Planned Outage: Monday 13th June 2022, 7:30am - 8:30am AEST (convert to other timezones)

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. For updates refer to our status page. If you have any questions or concerns, please contact support@wise-sync.com.

May 2022

Planned Outage: Thursday 19th May 2022, 12:30pm - 2:30pm AEST
  • Completed
    May 19, 2022 at 4:30 AM
    Completed
    May 19, 2022 at 4:30 AM

    Maintenance has completed successfully.

  • Update
    May 19, 2022 at 2:30 AM
    Update
    May 19, 2022 at 2:30 AM

    Maintenance is now in progress

  • In progress
    May 19, 2022 at 2:30 AM
    In progress
    May 19, 2022 at 2:30 AM

    Maintenance is now in progress

Planned Outage: Wednesday 11th May 2022, 7:30am - 9:00am AEST
  • Completed
    May 10, 2022 at 10:30 PM
    Completed
    May 10, 2022 at 10:30 PM

    Maintenance has completed successfully

  • In progress
    May 10, 2022 at 9:30 PM
    In progress
    May 10, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    May 10, 2022 at 9:30 PM
    Planned
    May 10, 2022 at 9:30 PM

    Planned Outage: Wednesday 11th May 2022, 7:30am - 9:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Payers unable to make payment via NPE
  • Resolved
    Resolved

    We've resolved the issue and payment pages are now loading as expected. If users continue to experience issues, pressing CTRL + SHIFT + R will force a page reload and ensure the local cache is cleared.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the system. Payment components are now functioning as expected. If users continue to experience issues with the Payment Functions not appearing, pressing CTRL + SHIFT + R (force hard page reload).

  • Update
    Update

    We've identified the issue are currently removing the problematic server from our load-balancing cluster while we investigate.

  • Identified
    Identified

    We are continuing to investigate issues with some payers unable to proceed to payment. We've found that CTRL + R (refresh) is forcing local cache reload and the components to load.

    We're continuing to look at the root cause.

  • Investigating
    Investigating
    Payers are seeing the spinning wheel for payments via NPE
Planned Outage: 8th May 2022, 8:00am - 2:00pm AEST / 7th May 2022, 6:00pm - 12:00am EST
  • Completed
    May 08, 2022 at 4:00 AM
    Completed
    May 08, 2022 at 4:00 AM

    Maintenance has completed successfully

  • Update
    May 08, 2022 at 3:35 AM
    Update
    May 08, 2022 at 3:35 AM

    Maintenance is continuing. We expect to be completed by 2pm AEST

  • Update
    May 08, 2022 at 12:13 AM
    Update
    May 08, 2022 at 12:13 AM

    Maintenance processes are continuing and are expected to be completed by 1PM AEST (11PM EDT)

  • In progress
    May 07, 2022 at 10:00 PM
    In progress
    May 07, 2022 at 10:00 PM

    Maintenance is now in progress

  • Planned
    May 07, 2022 at 10:00 PM
    Planned
    May 07, 2022 at 10:00 PM

    Planned Outage: 8th May 2022, 8:00am - 10:30am AEST / 7th May 2022, 6:00pm - 8:30pm EST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Apr 2022

Planned Outage: 13th April 2022, 7:30am - 8:30am AEST / 12th April 2022, 5:30pm - 6:30pm EST
  • Completed
    April 12, 2022 at 10:30 PM
    Completed
    April 12, 2022 at 10:30 PM

    Maintenance has completed successfully

  • Update
    April 12, 2022 at 9:30 PM
    Update
    April 12, 2022 at 9:30 PM

    Maintenance is now in progress

  • Update
    April 12, 2022 at 9:30 PM
    Update
    April 12, 2022 at 9:30 PM

    Maintenance is now in progress

  • In progress
    April 12, 2022 at 9:30 PM
    In progress
    April 12, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    April 12, 2022 at 9:30 PM
    Planned
    April 12, 2022 at 9:30 PM

    Planned Outage: 13th April 2022, 7:30am - 8:30am AEST / 12th April 2022, 5:30pm - 6:30pm EST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: 7th April 2022, 2:30pm - 3:30pm AEST
  • Completed
    April 07, 2022 at 5:30 AM
    Completed
    April 07, 2022 at 5:30 AM

    Maintenance has completed successfully

  • In progress
    April 07, 2022 at 4:30 AM
    In progress
    April 07, 2022 at 4:30 AM

    Maintenance is now in progress

  • Planned
    April 07, 2022 at 4:30 AM
    Planned
    April 07, 2022 at 4:30 AM

    Planned Outage: 7th April 2022, 2:30pm - 3:30pm AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: 6th April 2022, 7:30am - 8:30am AEST
  • Completed
    April 05, 2022 at 10:30 PM
    Completed
    April 05, 2022 at 10:30 PM

    Maintenance has completed successfully

  • Update
    April 05, 2022 at 9:30 PM
    Update
    April 05, 2022 at 9:30 PM

    Maintenance is now in progress

  • In progress
    April 05, 2022 at 9:30 PM
    In progress
    April 05, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    April 05, 2022 at 9:30 PM
    Planned
    April 05, 2022 at 9:30 PM

    Planned Outage: 6th April 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Maintenance: 3rd April 2022, 8:00am - 11:00am AEST
  • Update
    April 03, 2022 at 1:00 AM
    Update
    April 03, 2022 at 1:00 AM

    Maintenance has completed successfully

  • Update
    April 03, 2022 at 1:00 AM
    Update
    April 03, 2022 at 1:00 AM

    Maintenance has completed successfully

  • Completed
    April 03, 2022 at 1:00 AM
    Completed
    April 03, 2022 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    April 02, 2022 at 10:00 PM
    In progress
    April 02, 2022 at 10:00 PM

    Maintenance is now in progress

  • Planned
    April 02, 2022 at 10:00 PM
    Planned
    April 02, 2022 at 10:00 PM

    Wise-Sync and Wise-Pay will be unavailable between 8am and 11am AEST as our team will be undertaking some infrastructure maintenance. All services will be resumed as per normal. If you have any questions or concerns, please contact support@wise-sync.com. Thank you for your patience.

PRODUCTION INCIDENT for Payment Scheduling not functioning triggered by <@U0CUSH0FR>
  • Resolved
    Resolved

    Real-Time Sync is now operational!

  • Investigating
    Investigating
    Impacted Service: Payment Scheduling not functioning Incident started by: <@U0CUSH0FR>

Apr 2022 to Jun 2022

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