WisePay - Notice history

All systems operational

Wise-Sync Website - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Wise-Sync / Wise-Pay Application - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Sync Services - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Real Time Sync - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Payments - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Payment Scheduling - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Accounting Integrations - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Wise-Sync API - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022

Notice history

Sep 2022

Planned Outage: Monday 26th September 2022, 7:30am - 8:30am AEST
  • Completed
    September 25, 2022 at 10:54 PM
    Completed
    September 25, 2022 at 10:54 PM

    Maintenance has completed successfully.

  • In progress
    September 25, 2022 at 9:30 PM
    In progress
    September 25, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    September 25, 2022 at 9:30 PM
    Planned
    September 25, 2022 at 9:30 PM

    Planned Outage: Monday 26th September 2022, 7:30am - 8:30am AEST. Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: Tuesday 13th September 2022, 7:30am - 8:30am AEST
  • Completed
    September 12, 2022 at 10:21 PM
    Completed
    September 12, 2022 at 10:21 PM

    Maintenance has completed successfully.

  • In progress
    September 12, 2022 at 9:30 PM
    In progress
    September 12, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    September 12, 2022 at 9:30 PM
    Planned
    September 12, 2022 at 9:30 PM

    Planned Outage: Tuesday 13th September 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Maintenance: Sunday 11th September 2022, 8:30am - 9:00am AEST
  • Completed
    September 10, 2022 at 11:00 PM
    Completed
    September 10, 2022 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    September 10, 2022 at 10:30 PM
    In progress
    September 10, 2022 at 10:30 PM

    Maintenance is now in progress

  • Planned
    September 10, 2022 at 10:30 PM
    Planned
    September 10, 2022 at 10:30 PM

    Planned Maintenance: Sunday 11th September 2022, 8:30am - 9:00am AEST

    Our team will be undertaking some infrastructure maintenance to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Maintenance: Monday 5th September 2022, 5:30pm - 6:00pm AEST
  • Completed
    September 05, 2022 at 7:45 AM
    Completed
    September 05, 2022 at 7:45 AM

    Maintenance has completed successfully.

  • In progress
    September 05, 2022 at 7:30 AM
    In progress
    September 05, 2022 at 7:30 AM

    Maintenance is now in progress

  • Planned
    September 05, 2022 at 7:30 AM
    Planned
    September 05, 2022 at 7:30 AM

    Wise-Sync and Wise-Pay will be unavailable between 5:30pm and 6:00pm AEST as our team will be undertaking some infrastructure maintenance. All services will be resumed as per normal. If you have any questions or concerns, please contact support@wise-sync.com.

Aug 2022

Planned Outage: Monday 29th August 2022, 7:30am - 8:30am AEST
  • Completed
    August 28, 2022 at 10:09 PM
    Completed
    August 28, 2022 at 10:09 PM

    Maintenance has completed successfully.

  • In progress
    August 28, 2022 at 9:30 PM
    In progress
    August 28, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    August 28, 2022 at 9:30 PM
    Planned
    August 28, 2022 at 9:30 PM

    Planned Outage: Monday 29th August 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Infrastructure Maintenance
  • Completed
    August 13, 2022 at 11:45 PM
    Completed
    August 13, 2022 at 11:45 PM

    Maintenance has completed successfully.

  • In progress
    August 13, 2022 at 9:45 PM
    In progress
    August 13, 2022 at 9:45 PM

    We are planning for a scheduled maintenance during that time.

Jul 2022

Planned Outage: Tuesday 26th July 2022, 10:25pm - 11:25pm AEST
  • Completed
    July 26, 2022 at 12:50 PM
    Completed
    July 26, 2022 at 12:50 PM

    Maintenance has completed successfully.

  • In progress
    July 26, 2022 at 12:28 PM
    In progress
    July 26, 2022 at 12:28 PM

    Maintenance is now in progress.

  • Planned
    July 26, 2022 at 12:27 PM
    Planned
    July 26, 2022 at 12:27 PM

    Planned Outage: Tuesday 26th July 2022, 10:25pm - 11:25pm AEST

    For a urgent hotfix a further maintenance window is required. Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in.

Planned Outage: Tuesday 26th July 2022, 8:00pm - 9:00pm AEST
  • Completed
    July 26, 2022 at 11:00 AM
    Completed
    July 26, 2022 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    July 26, 2022 at 10:00 AM
    In progress
    July 26, 2022 at 10:00 AM

    Maintenance is now in progress

  • Planned
    July 26, 2022 at 10:00 AM
    Planned
    July 26, 2022 at 10:00 AM

    Planned Outage: Tuesday 26th July 2022, 8:00pm - 9:00pm AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Credit Card Payments Unavailable - Global Payments API Error
  • Resolved
    Resolved

    Authentication issues have been resolved. All services are operational.

  • Monitoring
    Monitoring

    We're monitoring the fix applied by GPI and are starting to see credit card payments being processed

  • Identified
    Identified

    GPI have identified the issue and have applied an update to correct the user authentication issues experienced.

    We are seeing payments authentication processes now succeeding.

  • Investigating
    Investigating

    We are currently investigating this incident where credit card payments are failing due to API authentication issues. Authentication Failed - Retry with Valid Credentials

    We are working with our upstream provider (Global Payments) who is currently investigating the outage.

Planned Outage: Monday 25th July 2022, 7:30am - 8:30am AEST
  • Completed
    July 24, 2022 at 10:30 PM
    Completed
    July 24, 2022 at 10:30 PM

    Maintenance has completed successfully

  • In progress
    July 24, 2022 at 9:30 PM
    In progress
    July 24, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    July 24, 2022 at 9:30 PM
    Planned
    July 24, 2022 at 9:30 PM

    Planned Outage: Monday 25th July 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: Monday 18th July 2022, 7:30am - 8:30am AEST
  • Completed
    July 17, 2022 at 10:30 PM
    Completed
    July 17, 2022 at 10:30 PM

    Maintenance has completed successfully

  • In progress
    July 17, 2022 at 9:30 PM
    In progress
    July 17, 2022 at 9:30 PM

    Maintenance is now in progress

  • Planned
    July 17, 2022 at 9:30 PM
    Planned
    July 17, 2022 at 9:30 PM

    Planned Outage: Monday 18th July 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Jul 2022 to Sep 2022

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