WisePay - Payers unable to make payment via NPE – Incident details

We've resolved the issue and payment pages are now loading as expected. If users continue to experience issues, pressing CTRL + SHIFT + R will force a page reload and ensure the local cache is cleared.

We implemented a fix and currently monitoring the system. Payment components are now functioning as expected. If users continue to experience issues with the Payment Functions not appearing, pressing CTRL + SHIFT + R (force hard page reload).

We've identified the issue are currently removing the problematic server from our load-balancing cluster while we investigate.

We are continuing to investigate issues with some payers unable to proceed to payment. We've found that CTRL + R (refresh) is forcing local cache reload and the components to load.

We're continuing to look at the root cause.