WisePay - Notice history

All systems operational

Wise-Sync Website - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
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Jul 2022

Wise-Sync / WisePay Application - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Sync Services - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Real Time Sync - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Payments - Operational

100% - uptime
May 2022 · 99.93%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Payment Scheduling - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Accounting Integrations - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Wise-Sync API - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Notice history

Jul 2022

Planned Outage: Tuesday 26th July 2022, 10:25pm - 11:25pm AEST
  • Completed
    July 26, 2022 at 12:50 PMUTC
    Completed
    July 26, 2022 at 12:50 PMUTC

    Maintenance has completed successfully.

  • In progress
    July 26, 2022 at 12:28 PMUTC
    In progress
    July 26, 2022 at 12:28 PMUTC

    Maintenance is now in progress.

  • Planned
    July 26, 2022 at 12:27 PMUTC
    Planned
    July 26, 2022 at 12:27 PMUTC

    Planned Outage: Tuesday 26th July 2022, 10:25pm - 11:25pm AEST

    For a urgent hotfix a further maintenance window is required. Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in.

Planned Outage: Tuesday 26th July 2022, 8:00pm - 9:00pm AEST
  • Completed
    July 26, 2022 at 11:00 AMUTC
    Completed
    July 26, 2022 at 11:00 AMUTC

    Maintenance has completed successfully

  • In progress
    July 26, 2022 at 10:00 AMUTC
    In progress
    July 26, 2022 at 10:00 AMUTC

    Maintenance is now in progress

  • Planned
    July 26, 2022 at 10:00 AMUTC
    Planned
    July 26, 2022 at 10:00 AMUTC

    Planned Outage: Tuesday 26th July 2022, 8:00pm - 9:00pm AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Credit Card Payments Unavailable - Global Payments API Error
  • Resolved
    UTC
    Resolved

    Authentication issues have been resolved. All services are operational.

  • Monitoring
    UTC
    Monitoring

    We're monitoring the fix applied by GPI and are starting to see credit card payments being processed

  • Identified
    UTC
    Identified

    GPI have identified the issue and have applied an update to correct the user authentication issues experienced.

    We are seeing payments authentication processes now succeeding.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident where credit card payments are failing due to API authentication issues. Authentication Failed - Retry with Valid Credentials

    We are working with our upstream provider (Global Payments) who is currently investigating the outage.

Planned Outage: Monday 25th July 2022, 7:30am - 8:30am AEST
  • Completed
    July 24, 2022 at 10:30 PMUTC
    Completed
    July 24, 2022 at 10:30 PMUTC

    Maintenance has completed successfully

  • In progress
    July 24, 2022 at 9:30 PMUTC
    In progress
    July 24, 2022 at 9:30 PMUTC

    Maintenance is now in progress

  • Planned
    July 24, 2022 at 9:30 PMUTC
    Planned
    July 24, 2022 at 9:30 PMUTC

    Planned Outage: Monday 25th July 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: Monday 18th July 2022, 7:30am - 8:30am AEST
  • Completed
    July 17, 2022 at 10:30 PMUTC
    Completed
    July 17, 2022 at 10:30 PMUTC

    Maintenance has completed successfully

  • In progress
    July 17, 2022 at 9:30 PMUTC
    In progress
    July 17, 2022 at 9:30 PMUTC

    Maintenance is now in progress

  • Planned
    July 17, 2022 at 9:30 PMUTC
    Planned
    July 17, 2022 at 9:30 PMUTC

    Planned Outage: Monday 18th July 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Jun 2022

Planned Outage: Wednesday 22th June 2022, 7:30am - 8:30am AEST
  • Completed
    June 21, 2022 at 10:30 PMUTC
    Completed
    June 21, 2022 at 10:30 PMUTC

    Maintenance has completed successfully

  • In progress
    June 21, 2022 at 9:30 PMUTC
    In progress
    June 21, 2022 at 9:30 PMUTC

    Maintenance is now in progress

  • Planned
    June 21, 2022 at 9:30 PMUTC
    Planned
    June 21, 2022 at 9:30 PMUTC

    Planned Outage: Wednesday 22th June 2022, 7:30am - 8:30am AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com

Planned Outage: Thursday 16th June 2022, 1:00pm - 2:00pm AEST
  • Completed
    June 16, 2022 at 3:55 AMUTC
    Completed
    June 16, 2022 at 3:55 AMUTC

    Maintenance has completed successfully.

  • In progress
    June 16, 2022 at 3:00 AMUTC
    In progress
    June 16, 2022 at 3:00 AMUTC

    Maintenance is now in progress

  • Planned
    June 16, 2022 at 3:00 AMUTC
    Planned
    June 16, 2022 at 3:00 AMUTC

    Planned Outage: Thursday 16th June 2022, 1:00pm - 2:00pm AEST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. For updates refer to our status page. If you have any questions or concerns, please contact support@wise-sync.com.

Planned Outage: Monday 13th June 2022, 7:30am - 8:30am AEST
  • Completed
    June 12, 2022 at 10:30 PMUTC
    Completed
    June 12, 2022 at 10:30 PMUTC

    Maintenance has completed successfully

  • In progress
    June 12, 2022 at 9:30 PMUTC
    In progress
    June 12, 2022 at 9:30 PMUTC

    Maintenance is now in progress

  • Planned
    June 12, 2022 at 9:30 PMUTC
    Planned
    June 12, 2022 at 9:30 PMUTC

    Planned Outage: Monday 13th June 2022, 7:30am - 8:30am AEST (convert to other timezones)

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. For updates refer to our status page. If you have any questions or concerns, please contact support@wise-sync.com.

May 2022

Planned Outage: Thursday 19th May 2022, 12:30pm - 2:30pm AEST
  • Completed
    May 19, 2022 at 4:30 AMUTC
    Completed
    May 19, 2022 at 4:30 AMUTC

    Maintenance has completed successfully.

  • Update
    May 19, 2022 at 2:30 AMUTC
    Update
    May 19, 2022 at 2:30 AMUTC

    Maintenance is now in progress

  • In progress
    May 19, 2022 at 2:30 AMUTC
    In progress
    May 19, 2022 at 2:30 AMUTC

    Maintenance is now in progress

Planned Outage: Wednesday 11th May 2022, 7:30am - 9:00am AEST
  • Completed
    May 10, 2022 at 10:30 PMUTC
    Completed
    May 10, 2022 at 10:30 PMUTC

    Maintenance has completed successfully

  • In progress
    May 10, 2022 at 9:30 PMUTC
    In progress
    May 10, 2022 at 9:30 PMUTC

    Maintenance is now in progress

  • Planned
    May 10, 2022 at 9:30 PMUTC
    Planned
    May 10, 2022 at 9:30 PMUTC

    Planned Outage: Wednesday 11th May 2022, 7:30am - 9:00am AEST Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

Payers unable to make payment via NPE
  • Resolved
    UTC
    Resolved

    We've resolved the issue and payment pages are now loading as expected. If users continue to experience issues, pressing CTRL + SHIFT + R will force a page reload and ensure the local cache is cleared.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the system. Payment components are now functioning as expected. If users continue to experience issues with the Payment Functions not appearing, pressing CTRL + SHIFT + R (force hard page reload).

  • Update
    UTC
    Update

    We've identified the issue are currently removing the problematic server from our load-balancing cluster while we investigate.

  • Identified
    UTC
    Identified

    We are continuing to investigate issues with some payers unable to proceed to payment. We've found that CTRL + R (refresh) is forcing local cache reload and the components to load.

    We're continuing to look at the root cause.

  • Investigating
    UTC
    Investigating
    Payers are seeing the spinning wheel for payments via NPE
Planned Outage: 8th May 2022, 8:00am - 2:00pm AEST / 7th May 2022, 6:00pm - 12:00am EST
  • Completed
    May 08, 2022 at 4:00 AMUTC
    Completed
    May 08, 2022 at 4:00 AMUTC

    Maintenance has completed successfully

  • Update
    May 08, 2022 at 3:35 AMUTC
    Update
    May 08, 2022 at 3:35 AMUTC

    Maintenance is continuing. We expect to be completed by 2pm AEST

  • Update
    May 08, 2022 at 12:13 AMUTC
    Update
    May 08, 2022 at 12:13 AMUTC

    Maintenance processes are continuing and are expected to be completed by 1PM AEST (11PM EDT)

  • In progress
    May 07, 2022 at 10:00 PMUTC
    In progress
    May 07, 2022 at 10:00 PMUTC

    Maintenance is now in progress

  • Planned
    May 07, 2022 at 10:00 PMUTC
    Planned
    May 07, 2022 at 10:00 PMUTC

    Planned Outage: 8th May 2022, 8:00am - 10:30am AEST / 7th May 2022, 6:00pm - 8:30pm EST

    Updates will be applied to Wise-Sync and Wise-Pay at this time and you may not be able to log in. If you have any questions or concerns, please contact support@wise-sync.com.

May 2022 to Jul 2022

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