WisePay - WisePay Payment Page Not Loading – Incident details

All systems operational

WisePay Payment Page Not Loading

Resolved
Major outage
Started 7 months agoLasted about 2 hours

Affected

Wise-Sync / WisePay Application

Partial outage from 7:11 PM to 9:09 PM

Payments

Partial outage from 7:11 PM to 9:09 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved. If some users continue to experience issues, we recommend clearing their browser cache.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue where payers are unable to make payments via WisePay. This occurs when accessing through a Pay Now link or directly via WisePay. The page fails to load and displays a blank screen.

    Our team is actively investigating and working to resolve this as soon as possible.